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Warranty Policy
Jeriya Jewellery provides a 6-month limited warranty from delivery for manufacturing defects, subject to inspection.
A manufacturing fault such as a setting or clasp failure may be covered when it is not caused by an accident, misuse, normal wear, or an unauthorised change. After inspection, Jeriya may repair, replace, or provide another remedy required by applicable law.
The warranty does not normally cover scratches, dents, bending, tarnishing, normal wear, impact, chemicals, water, heat, improper storage, unauthorised repairs, missing stones or parts, or customer-requested resizing, engraving, polishing, or alteration unless the issue is attributable to Jeriya.
Contact support before sending an item. Jeriya will inspect it and provide a written estimate covering service, expected time, shipping, and material or stone costs. Work starts only after approval. A support case number is required before sending jewellery.
Keep jewellery away from perfumes, creams, chlorine, cleaning chemicals, prolonged water exposure, heat, and rough contact. Store each piece dry and separately in its supplied pouch or box. Care instructions do not remove remedies for a verified manufacturing defect.
Provide the order number, photographs, description of the issue, and any certificate or care information. Contact [support email to be provided] or [support phone to be provided] after the final contact details are published.