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Cancellation Policy
You may request cancellation until delivery is recorded.
Request cancellation from the order screen or contact support any time before delivery is recorded. Packing, pickup scheduling, manifest generation, and transit do not by themselves remove the right to submit a cancellation request.
Jeriya will review the request and coordinate with the courier. Depending on the shipment stage, we may cancel the shipment, ask you to refuse delivery where practical, or arrange the next approved remedy. Do not open, use, alter, or send the parcel elsewhere while the request is being reviewed.
Approved prepaid refunds use the original payment method and are started within 5–7 business days after the cancellation is confirmed. If a duplicate payment or failed payment debit is reported, Jeriya reconciles it against the provider record before refunding.
If Jeriya cannot fulfil a confirmed order because of stock, payment, serviceability, or another operational issue, Jeriya will contact the customer and provide the eligible refund or remedy.