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Return Policy
Eligible ready-stock jewellery may be returned within 15 calendar days after delivery. Items must be unused and returned with their original invoice or order number, certificate where supplied, tags, seal, packaging, accessories, and all pieces.
A change-of-mind return requires the item to be unused and in received condition. Personalised, engraved, and made-to-order items are excluded from this launch policy. Altered, resized, repaired, worn, chemically damaged, incomplete, or tampered items may be rejected after inspection, subject to applicable law.
Contact support as soon as possible, preferably within 48 hours, with photographs and an opening video if available. This helps investigation and does not remove any right or remedy available under applicable law.
Open the order and select Request return/exchange, or contact support. Follow the approved return instructions, keep the pickup receipt or tracking number, and do not send jewellery to an address received from an unofficial message. Jeriya aims to arrange an approved reverse pickup within 72 hours where the pincode is serviceable.
Jeriya checks condition, weight, HUID or certificate details where applicable, accessories, and completeness. One exchange is allowed for an eligible in-stock item. Price differences are collected or refunded. A replacement ships after the original item is picked up or received and approved.
Jeriya starts an approved refund within 5–7 business days after return inspection and approval. Prepaid refunds use the original payment method. If COD is later enabled, an approved refund will use a verified bank account or UPI account in the customer’s name. Banks and payment providers may take additional time to show the amount.
If a return changes eligibility for a discount, free gift, bundle, or shipping benefit, the refund is recalculated and explained before approval. If an item or required part is missing, Jeriya may pause the decision while it investigates the verified loss.