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Customer Support
We want complaints to be easy to submit, track, and resolve. Please contact us with your order number and a clear description of the issue.
Support email: [support email to be provided] Support phone: [support phone to be provided] Grievance Officer: [name to be provided] Grievance phone: [support phone to be provided] Address: Flat 201, Parshvnath Luxury Apartment, Karmyogi Enclave, Kamla Nagar, Agra, Uttar Pradesh 282005, India
Contact support by email, phone, or the order support form. Include your order number, registered phone or email, photographs or documents where relevant, and the remedy you are requesting. Jeriya will provide a complaint or case reference for tracking.
Jeriya aims to acknowledge complaints within 2 business days and will redress them within the period required by applicable law. If the issue remains unresolved, the customer may use the consumer-protection channels available under Indian law, including the National Consumer Helpline or the appropriate Consumer Commission.
For a privacy request or suspected account or payment fraud, contact [support email to be provided]. Jeriya will not request your UPI PIN, card PIN, password, or OTP to process a complaint or refund.